Terms of Service

1. Introduction

Welcome to Cloud4Them. These Terms of Service (“Terms”) govern your use of our web hosting services and related services (collectively, “Services”). By using our Services, you agree to these Terms. If you do not agree with these Terms, do not use our Services. We reserve the right to modify these Terms at any time, and such modifications shall be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically to ensure your compliance. Continued use of the Services after any modifications constitutes your acceptance of the new Terms.

2. Accounts and User Responsibilities

2.1 Account Creation and Use

To access certain Services, you must create an account. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. If you suspect that your account has been compromised, you must notify us immediately. We are not liable for any loss or damage arising from your failure to protect your account information.

2.2 Content Responsibility

You are solely responsible for the content you post, upload, or transmit through our Services. You must not use the Services to publish content that is illegal, offensive, or infringes the rights of third parties. We reserve the right to remove any content we deem inappropriate without notice. By posting content on our platform, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and distribute such content in connection with the operation of our Services.

3. Payment and Billing

3.1 Payment Terms

We accept various payment methods. All payments must be made on time and in the specified currency. We reserve the right to suspend or terminate Services for overdue payments. Recurring payments will be automatically debited unless you cancel the service before the billing date. You agree to provide and maintain accurate and complete billing information, including credit card details. Failure to comply may result in the suspension or termination of your Services.

3.2 Refunds

Refunds will be issued at our discretion. Refunds will not be issued for service suspensions due to violations of these Terms. In case of cancellation, you may be eligible for a prorated refund as determined by our refund policy. We do not guarantee refunds for disruptions caused by circumstances beyond our control, such as natural disasters, acts of war, or technical issues with third-party providers.

4. Service Availability and Maintenance

4.1 Uptime Guarantee

We strive to maintain a 99.9% uptime. However, we do not guarantee uninterrupted uptime and will not be liable for any downtime caused by scheduled maintenance, software failures, DDoS attacks, or other events beyond our control. Scheduled maintenance will be communicated in advance whenever possible. We are not responsible for any loss of data resulting from server downtime.

4.2 Credit Procedure

To request credits for downtime, you must submit a request within 7 days of the downtime event. Credits will be applied at our discretion and only for qualifying events. Credits are the sole remedy for downtime and cannot be exchanged for cash or other compensation.

5. Technical Support

Our technical support is available 24/7 to assist you with any issues or questions. However, the level of support provided depends on your subscription plan. Below are the details for each support tier:

5.1 Support Not Included

    • No support included
    • Access to knowledge base and community forums for self-help

5.2 Basic Support Included

    • Response time: 24 hours
    • Assistance through email
    • Provision of guides and documentation for common issues
    • Help with basic configuration and setup questions

5.3 Advanced Support Included

    • Response time: 12 hours
    • Support via email and chat
    • Step-by-step guidance for intermediate issues
    • Assistance with troubleshooting and resolving moderately complex problems
    • Priority over Basic Support

5.4 Premium Support Included

    • Response time: 4 hours
    • Support via email and chat
    • Comprehensive support for complex and advanced issues
    • Personalized troubleshooting and resolution
    • Highest priority in the support queue
    • Dedicated account manager for personalized service and proactive support

Each level of support is designed to meet the varying needs of our customers, ensuring you receive the appropriate assistance based on your chosen plan.

5.5 General Support Exclusions

    • Please note that our technical support does not cover:
    • Web development or design issues
    • Database management or optimization
    • Problems arising from third-party applications or services
    • Custom software or script troubleshooting
    • Any issues external to the primary functions of the server

Our support is focused on ensuring the stability and functionality of our server infrastructure. For issues beyond this scope, please consult our specialized support services or a relevant service provider.

6. Acceptable Use

6.1 Prohibited Activities

You must not use our Services for illegal activities, spam, DDoS attacks, cryptocurrency mining without permission, or any activity that interferes with the operation of our Services or the rights of third parties. Prohibited activities include, but are not limited to, hosting content that promotes violence, discrimination, or harassment; distributing malware; and engaging in phishing scams.

6.2 Unacceptable Use of Resources

Unacceptable use of resources includes any activity that excessively consumes server resources, such as intensive use of CPU, memory, disk space, or bandwidth that negatively impacts other users. Examples include running malicious scripts, unattended automatic processes, indexers, file-sharing applications, and game servers.

6.3 Consequences

We reserve the right to suspend or terminate your account if you violate these Terms or our Acceptable Use Policy. In the event of a violation, we may also take legal action to recover any damages or losses incurred due to your actions.

7. Limitation of Liability

7.1 Disclaimer of Warranties

Our Services are provided “as is” and “as available.” We do not offer any warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our Services will meet your requirements or that the operation of the Services will be uninterrupted or error-free.

7.2 Disclaimer of Warranties

We will not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our Services. This includes, but is not limited to, loss of profits, data loss, business interruption, or any other commercial damages or losses, even if we have been advised of the possibility of such damages. Our total liability to you for any damages, losses, and causes of action shall not exceed the amount paid by you, if any, for accessing our Services.

8. Modifications to Service

We reserve the right to modify these Terms at any time. We will notify you of any significant changes. Continued use of the Services after such modifications constitutes your acceptance of the new Terms. If you do not agree to the changes, you must stop using the Services and notify us to terminate your account.

Acceptable Use Policy

1. Purpose

This Acceptable Use Policy (“Policy”) describes prohibited activities in connection with the use of Cloud4Them’s Services. This Policy is designed to ensure a safe and efficient environment for all users. By using our Services, you agree to comply with this Policy. Violation of this Policy may result in the suspension or termination of your account and legal action.

2. Unacceptable Use of Resources

2.1 The following is not permitted:

    • Using twenty-five percent (25%) or more of the server’s processing, memory, disk usage, internet link, etc., for periods of 90 seconds or more. Causes may include highly popular websites, poorly developed plugins, scripts, excessive FTP, PHP, HTTP, database usage, among others.
    • Exceeding the limit of 25 concurrent processes in cPanel.
    • Running automatic or unattended programs or processes, including daemons like IRCD.
    • Running any type of spider or indexer on shared servers.
    • Running software that interacts with IRC networks.
    • Running BitTorrent applications, trackers, or similar. Legal torrent links outside the website are allowed, but hosting or storing them on our shared servers is not.
    • Participating in file-sharing or peer-to-peer (p2p) activities.
    • Running game servers such as Counter-Strike, Half-Life, Battlefield1942, etc.
    • Hosting executable programs that may be contaminated with viruses.
    • Running cron entries at intervals of less than fifteen (15) minutes.
    • Running MySQL queries for longer than fifteen (15) seconds. MySQL tables must be properly indexed.
    • Including the URL when using PHP to include local files. Use ‘include.php’ or ‘/home/username/public_html/include.php’ instead.
    • Forcing HTML to handle server-side code.
    • Using HTTPS protocols unless necessary due to their high CPU consumption.
    • Hosting or sending any type of phishing files, including fake websites, emails, fraudulent links, malware, spear phishing, pharming, cryptocurrency scams, SMS phishing (smishing), homograph attacks, and any other type of virtual fraud. Detection of such practices will result in automatic account termination without a refund

3. Inodes

Each file stored in the hosting counts as an inode. There are specific limits for inode usage in accounts hosted on shared servers

    • Using more than two hundred fifty thousand (250,000) inodes in any account may result in a warning. For Premium plans, the limit is four hundred thousand (400,000) inodes.
    • Failure to reduce excessive inode usage may result in account suspension. Users who frequently create and delete large numbers of files, or who have hundreds of thousands of files, may be suspended if causing significant harm.
    • The catchall enabled without monitoring the inbox can result in excessive inode usage. To disable it, access your cPanel and go to the Email section.

4. Prohibited Content

You must not use the Services to store, post, display, transmit, or disseminate any content that:

    • Is illegal, promotes illegal activity, or infringes on the legal rights of others.
    • Is defamatory, obscene, abusive, invasive of privacy, or otherwise objectionable.
    • Contains or installs any malware, viruses, or other harmful software.
    • Violates any intellectual property rights, including copyrights, trademarks, or patents.
    • Promotes discrimination, hatred, or violence against individuals or groups.
    • Contains child sexual abuse material (CSAM), child exploitation material, or any form of child pornography.

5. Email and Spam

You must not use our Services to send unsolicited bulk messages (spam). This includes, but is not limited to:

    • Sending mass emails that promote fraudulent or illegal activities.
    • Using our Services to collect email addresses for the purpose of sending spam.
    • Running mailing lists that do not comply with applicable anti-spam laws, including the CAN-SPAM Act.

6. Security Violations

You must not use our Services to compromise the security of any network, service, or account. This includes:

    • Gaining unauthorized access to networks, systems, or data.
    • Monitoring data or traffic on any network or system without permission.
    • Introducing malicious software into any network or server.
    • Conducting denial-of-service attacks.

7. Consequences of Violations

Violation of this Policy may result in:

    • Immediate suspension or termination of your account without notice.
    • Removal of any prohibited content.
    • Legal action to recover any damages or losses incurred due to your actions.
    • Cooperation with law enforcement agencies if required.

8. Reporting Violations

If you become aware of any violation of this Policy, you must immediately notify us at [email protected]. We will investigate all reported violations and take appropriate action.

9. Modifications to the Policy

We reserve the right to modify this Policy at any time. We will notify you of any significant changes. Continued use of the Services after such modifications constitutes your acceptance of the new Policy. If you do not agree to the changes, you must stop using the Services and notify us to terminate your account.


By using our Services, you agree to abide by this Acceptable Use Policy. If you have any questions or need further information, please contact us at [email protected].